Daily A few days in a week Few days in a month

0- 5 minutes 5 -10 minutes 10 - 15 minutes More than 15 minutes

a. Did the bus stop properly when you got on to the bus?
Yes No

b. Did the bus stop properly when you got down from the bus?
Yes No

a. When the first bus of your route number arrived, were you able to get on it?
Yes No

b. Is this bus service reliable?
Yes No

C. If you’ve clicked on ‘No’, tell us why it is unreliable:
Frequent breakdowns Low frequency of service Any other reason

Front gate Rear gate

Excellent Very good Good Average Poor

Excellent Very good Good Average Poor

Yes No Did not pay attention

Yes No Did not pay attention

Yes No

a.) Politeness

Excellent Very good Good Average Poor

b.) Helpfulness

Excellent Very good Good Average Poor

Yes No

Yes No

Yes No

a.) Politeness

Excellent Very good
Good Radio Average

b.) Helpfulness

Excellent Very good Good Average Poor

a. Was the driver over-speeding?

Yes No

b. Was the driver driving recklessly?

Yes No

c. Was the driver jumping traffic lights?

Yes No

d. Was the driver missing bus stops?

Yes No

e. Was the driver competing with other buses?

Yes No

f. Did the driver close the doors of the bus while driving?

Yes No

Yes No

Yes No

Excellent Very good Good Average Poor

Better than your normal experience on this route Worse than your normal experience on this route Same as your normal experience on this route Don’t know as today was the first journey on this route

Yes No

Yes No