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How often do you travel by bus on this route?
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How long did you have to wait for the bus?
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Did the bus stop properly when you got on to the bus?
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Did the bus stop properly when you got down from the bus?
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When the first bus of your route number arrived, were you able to get on it?
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Is this bus service reliable?
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If you’ve clicked on ‘No’, tell us why it is unreliable:
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From which gate did you get onto the bus?
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Rate the interior cleanliness of the bus.
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Rate the exterior cleanliness of the bus.
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Were the names of bus stops being correctly displayed on the electronic board inside the bus?
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Were the names of bus stops ahead being correctly announced through speakers inside the bus?
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Were the interiors of the bus well lit?
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Rate the behavior of the conductor.
a.) Politeness
b.) Helpfulness
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Did the conductor give you correct change?
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Does the conductor move inside the bus?
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Did conductor ask you for your destination?
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Rate the behavior of the driver.
a.) Politeness
b.) Helpfulness
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Please give us feedback on the quality of driving:
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Was the driver over-speeding?
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Was the driver driving recklessly?
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Was the driver jumping traffic lights?
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Was the driver missing bus stops?
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Was the driver competing with other buses?
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Did the driver close the doors of the bus while driving?
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Did you feel safe inside the bus?
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Do women feel safe in this bus?
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Taking everything into account about your entire journey from the start to the end, please rate your experience
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How was your experience of this bus journey?
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Will you continue to use this bus service?
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Will you recommend this bus service to others?
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We respect and value YOUR comments. Please give your feedback on this bus service and suggest ways in which the service can be improved.
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